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Apr 14, 2016

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Apr 21, 2016

Discussion: Armed with Data but Don't Know Which Trigger to Pull?


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Success Simplified

Help Desk Services

As part of the standard annual software maintenance agreement, InSource offers phone-based help desk services during weekday business hours (8:30am – 5:00pm). Our Wonderware-certified technical support team is available to help you address installation problems, software bugs, and functional anomalies. We can also supply deployment guides and whitepapers, tech notes, and how-to guides for the Wonderware product family.

Typical Use Case

Virtually all customers can benefit from our help desk services. We provide skilled resources that can back up a client’s own teams.

Value

Help desk services are a major part of the standard annual software maintenance agreement (called “Customer First”). Pricing is based on the amount of Wonderware software included in the coverage agreement.

Benefit to Customer

  1. Helps reduce downtime by connecting you with skilled resources to troubleshoot and remedy technical issues
  2. Helps minimize implementation and operational risk by providing deployment best practices and white papers
  3. Helps you extract maximum value from your Wonderware software by providing sample scripts and code snippets
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