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InSource standard annual software maintenance agreement offers phone-based help desk services during weekday business hours (8:30am – 5:00pm Eastern). We offer after-hours support on a per-incident basis, paid at time of service OR we can craft a tailored program to meet a client’s specific needs.
Typical Use CaseMany industrial and manufacturing sites operate around the clock. For these facilities, the risk of systemic failures often requires the identification of skilled resources that are available 24 hours a day, seven days a week. InSource can assume that role directly OR act as an escalation path for a client’s in-house staff. We can tailor our services to support the Wonderware technology stack and the hosting infrastructure, if required.
Benefit to Customer
- 24-hour access to skilled technical resources with significant experience troubleshooting Wonderware products.
- Quickly address plant down situations or loss of critical business systems, even at night and on weekends.
- Our engineers have direct access to further escalation routes if required.