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As part of the standard annual software maintenance agreement, InSource offers phone-based help desk services during weekday business hours (8:30am – 5:00pm). Our Wonderware-certified technical support team is available to help you address installation problems, software bugs, and functional anomalies. We can also supply deployment guides and whitepapers, tech notes, and how-to guides for the Wonderware product family.
Typical Use CaseVirtually all customers can benefit from our help desk services. We provide skilled resources that can back up a client’s own teams.
ValueHelp desk services are a major part of the standard annual software maintenance agreement (called “Customer First”). Pricing is based on the amount of Wonderware software included in the coverage agreement.
Benefit to Customer
- Helps reduce downtime by connecting you with skilled resources to troubleshoot and remedy technical issues
- Helps minimize implementation and operational risk by providing deployment best practices and white papers
- Helps you extract maximum value from your Wonderware software by providing sample scripts and code snippets