The InTouch Software Part 1 is a Four day, instructor-led class designed to provide a fundament..
The Wonderware System Platform: Application Server course is a 4-day, instructor-led course tha..
Designed for System Integrators Only, this course covers the critical compon..
The InTouch Software for System Platform Course is a four-day instructor-led course designed to..
The Wonderware Historian course is a 2-day, instructor-led class designed to provide a fundamen..
The Wonderware Historian Client Course is a 2-day, instructor-led course that is designed to pr..
The InBatch Development course is a 4-day instructor-led class that provides you with a fundame..
As part of the standard annual software maintenance agreement, InSource offers phone-based help desk services during weekday business hours (8:30am – 5:00pm). Our Wonderware-certified technical support team is available to help you address installation problems, software bugs, and functional anomalies. We can also supply deployment guides and whitepapers, tech notes, and how-to guides for the Wonderware product family.
Typical Use CaseVirtually all customers can benefit from our help desk services. We provide skilled resources that can back up a client’s own teams.
ValueHelp desk services are a major part of the standard annual software maintenance agreement (called “Customer First”). Pricing is based on the amount of Wonderware software included in the coverage agreement.
Benefit to Customer
- Helps reduce downtime by connecting you with skilled resources to troubleshoot and remedy technical issues
- Helps minimize implementation and operational risk by providing deployment best practices and white papers
- Helps you extract maximum value from your Wonderware software by providing sample scripts and code snippets