Dec 01, 2015

Training: System Platform Application Server (Davidson)

The Application Server 2014 R2 course is a 4-day, instructor-led class ..

Dec 03, 2015

Webinar: Fix Problems Before They Arise with Predictive Machine Maintenance

Mtell is a leading asset health software solution company and provider ..

Dec 08, 2015

Training: Wonderware Historian Server (Davidson)

The Wonderware Historian Server course is a 2-day, instructor-led class..

Dec 10, 2015

Discussion: I Have Too Much Data! What Do I Do?

Turning mounds of data into useful information is not an easy task. The..

Dec 10, 2015

Training: Wonderware Historian Client (Davidson)

The Wonderware Historian Client course is a 2-day, instructor-led class..

Jan 21, 2016

Discussion: Data All Dressed Up and Nowhere to Go

Often the answer to greater performance is not collecting more data but..

Feb 18, 2016

Discussion: I Don't Trust My Data

Are you not getting your data in a timely enough manner? Are there vari..

Mar 17, 2016

Discussion: Don't Get Caught Up a Data Stream Without a Paddle

You know your destination but don’t have the right tool to get th..

Apr 21, 2016

Discussion: Armed with Data but Don't Know Which Trigger to Pull?

Know how to use your data to make decisions. Learn more in this webinar..

Success Simplified

Help Desk Services

As part of the standard annual software maintenance agreement, InSource offers phone-based help desk services during weekday business hours (8:30am – 5:00pm). Our Wonderware-certified technical support team is available to help you address installation problems, software bugs, and functional anomalies. We can also supply deployment guides and whitepapers, tech notes, and how-to guides for the Wonderware product family.

Typical Use Case

Virtually all customers can benefit from our help desk services. We provide skilled resources that can back up a client’s own teams.


Help desk services are a major part of the standard annual software maintenance agreement (called “Customer First”). Pricing is based on the amount of Wonderware software included in the coverage agreement.

Benefit to Customer

  1. Helps reduce downtime by connecting you with skilled resources to troubleshoot and remedy technical issues
  2. Helps minimize implementation and operational risk by providing deployment best practices and white papers
  3. Helps you extract maximum value from your Wonderware software by providing sample scripts and code snippets
View Success Simplified