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Identify the current software application architecture in your enterprise and identify all the appropriate personnel who are responsible for implementation, maintenance, upgrading and overall performance of the systems. InSource will use this information to design an appropriate assessment and coordinate the delivery of that assessment.
What do the recommendations look like?
Test results will place each employee into one of four levels of expertise. These levels can then be used to determine the risk factor when depending on specific individuals to properly maintain technical systems.
- Novice (score between 0 and 40%) is a beginner who would be able to accomplish very basic tasks on systems such as system health monitoring and relaying information to others for further action in trouble situations. A novice should be paired with an Associate or Expert level person to facilitate further skills developmentin addition to further training.
- Apprentice (score between 40% and 60%) shows some level of competency and can most likely perform several functions within your plant systems including troubleshooting, basic additions to the system and leveraging technical support resources to fix issues. The apprentice will need additional training and should be paired with an Associate or Expert level person to facilitate further skills development.
- Associate (score between 60% and 90%) is accomplished in many of the requisite skills to keep plant systems reliably operating, including advanced troubleshooting, implementing major system additions and upgrades and disaster recovery tasks. This person should also be leveraged to train Novice and Apprentice level people.
- Expert (score between 90% and 100%) is accomplished in all systems management processes. They are typically senior level, experienced people who should be managing all processes including system architectures, upgrade planning and new system implementations. Experts should also be leveraged to develop others within the facility.